All questions related to your profile and managing it

• How can I change my password? 509
• I play in several clubs, can I have a single login? 329
• I have a single account across several clubs, how do I choose which club to display? 255
• A family member wants to become a member, can I add them? 222
• How do I book for a family member? 76
• I've lost my password. How can I recover it? 305
• How do I change my profile photo and information? 87
• I have several accounts: how do I merge them into a single login? 86
• How do I change the site language? 105
• How do I set my personal access code? 67
• My data: download, leave the club, delete my account 62
• How do I become a club member online? 63

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 215
• Why are some cells pink on the board? 440
• How can I make a booking 1008
• How can I book with a guest? 331
• How can I edit a booking? 248
• How can I delete a booking? 355
• All courts are occupied. Can I join the waiting list? 136
• What payment methods are available to me for a booking? 169
• How to create an open booking 113
• How to join an open match 81
• Where can I find the court access code (door code)? 79
• How do I withdraw from an open match? 56
• How do I view my booking history? 67
• How do I see the weekly schedule? 52
• How do I find and book at another club? 59

How do I register for a camp or a school?

• Sign up for a tennis lesson 132

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 59
• How do I pay for a booking with my wallet? 59
• How do I split the payment with my partner? 48
• How do I use my restaurant vouchers? 62
• How do I view and pay my invoices? 69
• How do I download my certificates? 62
• How do I send money from my wallet to another member? 51

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 50
• How do I join my club's WhatsApp groups? 48
• How do I take part in the Défi-Plugin (challenge tournament)? 68
• Défi-Plugin: I played without creating the match, how do I enter the score? 51

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 60
• How do I turn on dark mode? 78
• How do I install the Plugin.ch mobile app? 59
• How do I choose the notifications I receive on my phone? 59
• Where can I find the messages sent by my club? 61

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 56
• The administration home page 60

• Manage access 93
• Manage membership cards 77
• Manage clubhouse 56
• Manage restaurant credit 71
• Manage email sending 60
• Manage invoicing 60
• Manage member groups 68
• Manage registrations 80
• Manage special days 95
• Manage offers 77
• Manage online payments 56
• Manage billing regions 57
• Manage the club manager 60
• Manage challenge tournaments 68
• Manage RFID validation 74
• Manage general settings 58
• Setting up the accounts (general ledger) 70
• Configure EBICS: connect Plugin.ch to your bank 58
• Gate access log 53
• Manage multiple buildings 65

• Create a new court 71
• Manage court groups 86
• Manage booking periods 86
• Manage court usage 69
• List, edit, or delete a court 58
• Manage sports 64
• Close courts 44

• Create a new season 87
• Edit or delete a season 58
• Open the winter season by copying last season 53
• Link a sport to a season 59

• Manage recurrence authorizations 82
• Manage restrictions 86
• Manage subscription type 89
• Create booking prices: per session or per season 76
• Check rates with the rate grid 58
• Manage non-member and pay-as-you-go deductions 64
• Booking without a subscription: the guest subscription 60

• Create an item 72
• Assign an item to a member 62
• Edit or delete an item 58
• Delete an item assigned to a member 50
• Import linked items from Excel 51

• Display the member list 68
• Create a new member 89
• View a member's detailed information 61
• Display a member's operational data 59
• Manage member subscriptions 50
• Import member data 46
• Print member cards 59
• Print and export the member list 59
• Charge an item to a member or a group 63
• Link a member to a group 66
• Edit and delete a member 44
• Search for a member 71
• Managing duplicates: merging two profiles 55
• Managing units to be deducted: personalised hours and non-members 62
• Manage Swiss Tennis licenses 47
• Topping up a member's wallet 51
• Find and reactivate a removed member 61
• Issue a certificate for a member 55
• Managing families 58
• Handling erasure requests (GDPR) 58

• Add a new sponsor 73
• Invoice sponsors 80
• Re-invoice sponsors 93

• Assign and remove a role 53
• Roles and access: create and edit a role 73

• Gérer son école de tennis : la marche à suivre 86
• Activating the Lessons module 89
• Creating lesson items 64
• Create, edit, and delete a lesson 68
• Manage lesson groups 74
• Manage lesson enrollments 88
• Prerequisite 91
• Invoice and reminder texts 54
• Teachers' schedule 70
• Grouped payments of registrations (basket) 68
• Change the rate of a registration 46
• Copy a lesson for the next season 60
• Changements en cours de saison 75
• Cancel or make up a lesson 73
• Ce que fait le prof 75
• Prix, membres et non-membres 84
• Paiement en ligne et facturation 91
• N° AVS et export Jeunesse et Sport 69
• Questions fréquentes sur les cours 76
• Résoudre les conflits de planning 51
• Proposer des créneaux de préférence 38
• Placer les élèves automatiquement 38
• Envoyer son planning à un professeur 59
• Préparer le planning de la semaine 57
• Reprendre les groupes de la saison passée 52

• Complete management of equipment rental 70

• Find old invoice groups (archives) 68
• Invoice considerations and display 72
• Create invoices 73
• Send invoices by email 85
• Manage payment reminders 76
• Print invoices 58
• List and search invoices 50
• Edit and delete invoices 73
• Invoicing a membership fee or an item: what's the difference? 56
• Automatic reminders for e-mail invoices 57
• Keeping the accounts with the general ledger 56
• Manage family discounts 71
• Import accounts from Excel 77
• Carry an overpayment over to the next invoice 74
• How invoice dates are calculated 63
• Annuler une facture ou une ligne déjà comptabilisée 52
• Transit accounts for online payments 57
• Cancel a reminder and go back to the original invoice 57
• Invoicing guests (non-member hours) for the season 63

• List of bank payments 47
• Processing via bank files 46
• Process a manual payment 79

• Process installments 66

• Managing bookings in the schedule 104
• Configure and use open matches 96
• Manage the set times 56
• Create a promo code and use it 51
• Refund a fixed-hour session that was released and taken again 53
• Moving a booking and creating a recurrence in the schedule 40
• Creating and managing recurrences 45
• The weekly view and the all-sports view 52
• The cash journal and the history of a booking 60
• Manage cash register prices 60
• Offering items with a booking 58
• Deleted bookings and deletion records 48
• Replace a player on a fixed hour 54
• A fixed hour cannot be added: nothing is displayed 59

• Manage automatic emails 81
• Sending bulk emails 67
• Manage messages 66
• History of sent emails 58
• Writing an e-mail with the editor 57
• Birthday and inactive member e-mails 57

• Manage challenge tournaments 67

• Enable partner search 55

• The statistics dashboard 57
• Invoicing bookings from the statistics 66

• Access the program 62
• Booking by a member 95

• Creating and configuring a lesson 83
• Sign up for a tennis lesson 69
• Managing registrations (administrator) 80
• Managing groups and the schedule 73
• Tennis lesson invoicing 67
• Invoicing check and Youth and Sport export 63

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 35
• Adding and editing an employee 46
• Special cases: minor salary, young people, pensioners, LPP 58
• Running the monthly payroll 57
• Entering a compensated absence (army, maternity, illness, accident) 50
• The 13th salary and holidays for hourly employees 45
• Paying salaries and reconciling them with the bank 50
• Correcting an approved payslip 51
• Salary certificates and annual lists 56

You'll find all the questions about booking without an account

• How can I book if I don't have an account 917
• Where can I find available courts in my area? 169
• How can I edit/cancel my booking if I don't have an account? 191